Delivery Information
Charges:
- Delivery starts at £15. Orders over 3kg may incur additional postage fees.
- Free carriage on orders over £350 (excluding VAT).
- Collection from Choccotastic Ltd is free. We will contact you once your order is ready for collection.
Delivery Times:
- All products are made to order and typically ready for dispatch within 7 working days. If you need your order sooner, please contact us.
- We only ship within the UK.
- Orders are dispatched Monday to Thursday, excluding Bank Holidays.
- All orders are sent via courier and require a signature upon receipt. If no one is available to sign, the courier will leave instructions on how to rearrange delivery or collect the package.
- Courier service for mainland UK delivers between 8am and 6pm the next working day.
- While the courier service aims for next-day delivery, we cannot be held responsible for delays beyond their control. Although we pass on any specific delivery instructions, we cannot guarantee that drivers will follow them.
Urgent Orders:
- If you require a specific delivery date or urgent delivery, please call us on 07802 652731.
Missed Delivery:
- If delivery is unsuccessful, the courier will leave a card with instructions on how to collect the parcel or rearrange delivery. It is the recipient's responsibility to arrange re-delivery.
- We are not liable if delivery cannot be made due to the recipient's unavailability, or if goods become unsuitable due to non-delivery.